Change of Mind Returns
Easy 14-Day Returns
If your rug isn’t quite right for the space, you can return it within 14 days of delivery and we cover the costs, less a $49 return and restocking fee.
We recommend ordering a sample first to make sure the colour and texture are right.
Customers are eligible for one change of mind rug return every 30 days.
Some exclusions apply:
1. Rugs that show signs of use
2. If the rug/runner is marked 'FINAL SALE' or 'CLEARANCE'
3. If the rug/runner is discounted by 20% or more during a promotion or using a discount code.
4. Underlays, Bathmats and Cushions
We reserve the right to reject returns beyond the return period limit of 14 days, or items which are not in the original condition in which they were received. Change of Mind returns are for a refund or store credit.
International Customers: Return shipping costs are at your own cost.
How to Ensure Your Return is Eligible
All returns need to be completely sealed in their original packaging (heavy duty plastic) for transit and be shipped back in sellable (unused) condition.
To guarantee your return meets our returns policy:
1) Ensure the floor is clean and pets are not around before you unroll the rug to prevent debris, dust or dirt being rolled back up in the rug if you decide it’s not a good fit.
2) Do not throw out the heavy duty plastic packaging as it is required for return transit.
3) Contact us within 14 days from delivery to arrange your return.
Refunds
Your refund will be processed once the rug has been inspected and is deemed to be in original and unused condition. Allow 21 days from the time your rug arrives at our warehouse for checks to be completed and your refund to be processed.
Exchanges
Unfortunately we cannot offer exchanges due to the logistics involved with large freight items.
The quickest way to swap sizes or designs is to purchase the new rug and wait for the refund of your return rug to be processed.
Contact us here to arrange a return or for personalised style/sizing advice: hello@rugsforgood.com.au
Tips for ease of return
Access to a printer will be required to print the return shipping label that needs to be attached to the rug for the return transit.
Carefully remove and retain packaging before trying the rug out. This ensures you can reuse the same packaging to return the rug in.
All return rugs need to be completely sealed in heavy duty plastic for transit. This ensures the returned rug arrives back to us in its original condition and saves you from tracking down new packaging to return the rug in.
Please ensure that the floor that you unroll the rug in is clean beforehand. This prevents debris, dust or dirt being rolled back up in the rug if you decide it’s not a good fit for your space.
Terms and Conditions:
Free returns do not apply to Final Sale or Clearance items unless Faulty.
At our discretion, we may accept returns for change of mind of sale products however the return shipping cost is at your expense.
You will be quoted the return shipping cost before the return is organised.
Fair Use Policy: We offer a maximum of 1 change of mind return per customer or delivery address per 30 days.
We can arrange for the rug to be collected from you and returned to us. Once the rug is returned to us, has been inspected, then a refund will be processed and the shipping cost deducted from the refund within 21 days.
We cannot honour credits, refunds or replacements for items damaged in return transit due to poor/insufficient packaging or if a rug is a soiled from use, including food or liquid spills, or animal hairs.
All return rugs must be returned in original and unused condition. Please do not walk on or allow pets on the rug while trying it out in your space. We ask that you treat the rug carefully and roll it straight back up if you decide it’s not right for your space.
Please see our Refund Policy for information about faults and manufacturing issues.